Shipping Policy

Last updated: October 6, 2026

Thank you for shopping with Extreme Pets! We work with trusted suppliers and shipping partners to get your pet products delivered safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after your purchase is completed.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 5–15 business days
• International Shipping: 10–25 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, supplier processing times, customs, weather, holidays, and other circumstances outside of our control.

Tracking Information

Once your order ships, you will receive tracking information by email.

Please allow 2–5 business days for tracking information to update after your order has been shipped.

If your tracking information has not updated for several days, please contact us and we'll be happy to help.

Shipping Delays

While we do our best to provide accurate delivery estimates, Extreme Pets is not responsible for delays caused by:

• Shipping carriers
• Severe weather
• Holidays
• Customs or import delays
• Incorrect or incomplete shipping addresses
• Other circumstances outside our control

If your package is delayed, please allow additional time for delivery before contacting us.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Extreme Pets is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

Once tracking confirms that an order has been delivered to the address provided at checkout, Extreme Pets is not responsible for packages that are lost or stolen after delivery.

If your package shows as delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local delivery carrier.

International Orders

International customers may be responsible for customs fees, duties, taxes, or other charges imposed by their country.

These charges are not included in the product or shipping price unless otherwise stated at checkout.

Contact Us

If you have questions about your order or shipping, please contact us through our store's contact page.

We're always happy to help!

Thank you for choosing Extreme Pets!